Refund policy
RETURN & REFUND POLICY
All Products Are Food Items All products sold by Spice n Slice Market are food products. For hygiene and food safety reasons, we do not accept returns or exchanges on any orders once dispatched.
This applies to all product categories including spices, peppers, salts, dried fruits, freeze-dried products, hot sauces, emergency food, and wholesale orders.
Damaged, Defective or Incorrect Orders If your order arrives damaged, defective, or if you received the wrong item, we will make it right.
Please contact us at shop@spicenslicemarket.com within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your case and offer a replacement, store credit, or refund at our discretion depending on the nature of the issue.
Wholesale Orders The same policy applies to wholesale orders. All wholesale purchases are final sale. In the event of damaged or incorrect goods, contact us within 48 hours of delivery with photographic evidence and we will work to resolve the issue promptly.
Order Cancellations Orders can only be cancelled before they are dispatched. If you need to cancel, contact us immediately at shop@spicenslicemarket.com. Once an order has been dispatched, it cannot be cancelled.
Refunds Approved refunds are processed to your original payment method within 5–10 business days depending on your bank or payment provider.
Undeliverable or Refused Packages Packages returned to us as undeliverable or refused will be refunded minus the original shipping cost and any return handling fees charged by the carrier.
Questions? Email us at shop@spicenslicemarket.com — we are happy to help.