Shipping policy
SHIPPING POLICY
Processing Time Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
Where We Ship We ship worldwide. Available destinations and rates are shown at checkout based on your delivery address and the products in your order.
Shipping by Product Type
Gourmet Spices, Salts & Dried Fruits Shipped from Estonia.
- EU countries: €5.90 / $6.50 | Free on orders over €49 / $58 | Estimated delivery 7–10 business days
- Worldwide: €12.90 / $14.99 | Free on orders over €69 / $79 | Estimated delivery 15–20 business days
Freeze-Dried Fruits & Smoothie Mixes Shipped from Latvia.
- Latvia: €5.00 | Estimated delivery 1–3 business days
- Sweden: €10.00 | Estimated delivery 4–7 business days
- Worldwide: €10.00 | Estimated delivery 4–14 business days
- Processing time: 1–2 business days
Hot Sauces & Hot Sauce Bundles Shipped from the USA.
- United States only — hot sauces are not available for international delivery.
- Free shipping on orders over $50. Standard rates calculated at checkout.
- Estimated delivery 3–7 business days.
Emergency Food & Survival Products Shipped from the USA.
- United States only — not available for international delivery.
- Shipping costs are weight-based and calculated at checkout.
- Estimated delivery 3–7 business days.
Kampot Pepper Trio & Cambodia Dispatch Products Shipped directly from Cambodia.
- Worldwide delivery available.
- Shipping costs are weight-based and calculated at checkout.
- Estimated delivery 15–40 days.
Wholesale Kampot Pepper — France Dispatch Shipped from our dispatch centre in Rouen, France.
- Minimum order: €500.
- France domestic: €9.90–€44 depending on weight
- EU (excluding France): €14.90–€69 depending on weight | Estimated delivery 3–7 business days
- UK, Switzerland, Norway: €19.90–€99 (DAP — duties payable on arrival)
- Middle East & North America: €39–€159 air economy
- For pallet and container shipments, contact us for a freight quote.
Duties, Taxes & Import Fees Orders shipped outside the EU may be subject to local import duties, VAT, or customs fees on arrival. These charges are the responsibility of the recipient. We ship DAP (Delivered At Place) for non-EU destinations unless otherwise stated.
Tracking Tracking information is emailed once your order is dispatched. Tracking updates may take 24–48 hours to appear after dispatch.
If tracking shows "delivered" but you have not received your package, please check with household members and neighbours and allow one additional business day before contacting us.
Lost, Delayed or Damaged Orders If your order arrives damaged, please email photos of the packaging and product to shop@spicenslicemarket.com within 48 hours of delivery. For orders delayed beyond the estimated window, contact us and we will follow up with the carrier on your behalf.
Undeliverable Packages Packages returned to us as undeliverable or refused may be refunded minus the original shipping cost and any return handling fees charged by the carrier.
Address Changes & Order Cancellations If you need to change your delivery address or cancel your order, contact us immediately at shop@spicenslicemarket.com. We cannot modify orders that have already been dispatched.
Questions? Email us at shop@spicenslicemarket.com — we are happy to help.