Gourmet Smoked Sugar Réunion Island

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@spicenslicemarket.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@spicenslicemarket.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items We accept returns within 30 days of delivery for unused items in original packaging.
Start a return: support@spicenslicemarket.com with your order number.
Non-returnable: opened perishable goods. Refunds to original payment method.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We accept returns within 30 days of delivery for unused items in original packaging.
Start a return: support@spicenslicemarket.com with your order number.
Non-returnable: opened perishable goods. Refunds to original payment method.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@spicenslicemarket.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@spicenslicemarket.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@spicenslicemarket.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@spicenslicemarket.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at internationexports01@proton.me. Please note that returns will need to be sent to the following address: For returns, please contact us first at internationexports01@proton.me. We will coordinate the return process with our suppliers and provide you with the appropriate return address and instructions. Return shipping costs are the customer's responsibility unless the item was damaged or incorrect.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at internationexports01@proton.me.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at internationexports01@proton.me.

Shipping Policy

Processing time:
• Orders ship within 1–2 business days (Mon–Fri, excluding holidays).
• You’ll receive an email with tracking as soon as your order leaves our facility.

Free Shipping thresholds
• United States: Free at $50+
• Canada: Free at $70+ CAD
• European Union: Free at €100+
• Middle East: Free at US$100+
Note: Free shipping applies to eligible products only (see “Heavy/Bulky items” below).

Flat rates & service levels (shown at checkout)
United States
• Standard: $5.99 (est. 3–5 business days)
• Express: $13.99 (est. 2–3 business days)
• Premium: $22.99 (est. 1–2 business days)

Canada (CAD)
• Standard: $9.99 CAD (est. 5–10 business days)
• Express: $17.99 CAD (est. 3–6 business days)

European Union (EUR)
• Standard: €6.99 (est. 3–7 business days)
• Express: €10.99 (est. 2–4 business days)

Middle East (USD)
• Standard: US$15.99 (est. 6–12 business days)
• Express: US$28.99 (est. 3–6 business days)

Kampot Pepper Wholesale – Middle East (export from Rouen, France):

0–10 kg: $74
10.01–20 kg: $109
>20 kg: “Contact us for a freight quote”

*Transit times are estimates from carriers and may vary by destination, weather, and peak season volume.*

Heavy/Bulky items (Emergency Food)
• Emergency Food buckets and similar heavy/bulky items ship on special heavy-service rates and are excluded from Free Shipping.
• Exact rates are shown at checkout based on destination and weight/dimensions.

Where we ship
• We currently ship to the US, Canada, the EU, and select Middle East destinations. If your country isn’t available at checkout, contact us and we’ll do our best to help.

Duties, taxes & import fees (international orders)
• Orders outside your market may be shipped DDU (Delivered Duty Unpaid). Local duties, VAT, or brokerage fees—if any—are the customer’s responsibility on delivery.

PO boxes & military addresses
• Many items can ship to PO Boxes and APO/FPO/DPO addresses via postal services. Heavy/Bulky items may require a street address.

Address changes & order edits
• If you need to change your shipping address or cancel, email support@spicenslicemarket.com immediately. We’ll do our best, but we can’t modify orders that have already been processed.

Tracking & delivery
• Tracking updates can take up to 24–48 hours to appear.
• If tracking shows “delivered” but you can’t find the package, please check with household members and neighbors, and wait one business day. Then contact us—we’ll assist with a carrier trace.

Lost, delayed, or damaged shipments
• If your order arrives damaged, email photos of the packaging and product to support@spicenslicemarket.com within 48 hours of delivery so we can help.
• For delays beyond the estimated window, we’ll work with the carrier to resolve it.

Refused/undeliverable packages
• Packages returned to us as refused or undeliverable may be refunded minus the original shipping cost and any return shipping/handling fees charged by the carrier.

Partial shipments
• To speed delivery, we may ship items separately at no additional cost. You’ll receive tracking for each shipment.

Holiday & peak season note
• High order volumes and carrier constraints can extend processing and transit times. We recommend ordering early during peak periods.

Questions?
• Email us anytime at support@spicenslicemarket.com. We’re happy to help.